[MEXC Global: For Beginners] I can’t open an account Why can’t I register and how to fix it


You will be able to trade at MEXC by registering an account. However, there are also problems such as not being able to register accounts well, and even being unable to register due to access restrictions. We will show you the solution.

Why can’t I register and how to fix it

Please refer to the following for how to open an account with MEXC. We will introduce examples and solutions that do not succeed in registration using the following methods. Let’s see if it fits the pattern below.

already registered

Email addresses and phone numbers that have already been registered with MEXC cannot be used for registration again. I can’t complete the registration because I receive the email verification code and it says “already registered”. To create multiple accounts by one person, you can solve it by creating sub-accounts.

I have not agreed to the terms of use

When opening an account, you must agree to the terms of use. If the consent part is not checked, the registration will fail 100% of the time. Please be sure to check the box.

Access from restricted countries

There are countries that restrict access due to reasons such as national policies. If you live in the following countries, you have a history of refusing to register with MEXC, so you have no choice but to give up.

  • North korea
  • Cuba
  • Sudan
  • Syria
  • Iran
  • Iraq
  • Yemen
  • Zimbabwe
  • Myanmar
  • Lebanon
  • Libya
  • Bolivia
  • Ecuador
  • Bangladesh
  • Somalia
  • Democratic Republic of the Congo
  • Central African Republic
  • Kyrgyzstan
  • Burundi
  • Afghanistan
  • Macedonia
  • Ethiopia
  • Guinea
  • Liberia
  • Republic of Trinidad and Tobago
  • Serbia
  • China
  • Indonesia
  • United States
  • Canada
  • Italy

Verification code unconfirmed

You may not have verified your verification code. In that case, the authentication will remain unconfirmed and you will not be able to register. When registering, enter your email address and password and then perform email authentication. You will not be able to register until the email verification is completed.

Server glitch

There may be a problem with the server that prevents the registration process from proceeding. Please start the registration process after a while as there may be server maintenance.

Typing error in two-factor authentication

There is an error in entering the two-factor authentication code. If the code has expired or you have entered a different verification code, the verification process will not be completed. Let’s check if you have entered the MEXC authorization code.

account freeze

If your account has been suspended due to any fraudulent activity, we will refuse to register the email address or phone number you were using at the time. In this case, I have no choice but to give up. I have no choice but to use another email address or phone number.

I forgot my registered email address

If you forget the email address you entered in the form when registering with MEXC, your registration will not be successful in the first place. Even if you can register, you will not be able to log in after that. Since the registered email address should always receive a notification email from MEXC, the address from which the notification email is received will be the registered address.

forgot password

If you forget the password you set when registering with MEXC, the registration will not succeed in the first place. Even if you can register, you will not be able to log in after that. If you have forgotten your password, you can reset it, so please go to the login screen again and select “Forgot your password?”.