[MEXC Global: For Beginners] Explaining the reasons why deposits (reflections) cannot be made, solutions, and workarounds


After opening an account at MEXC, you will have to process the deposit, but there are times when the deposit does not go well. Also, in the worst case, you may lose your funds if you make a mistake in exchanges on the virtual currency exchange, so be careful.

MEXC Global Payment method

Please refer to the article below for information on how to make a deposit. Deposits can be made by bank transfer, credit card, or even virtual currency. Once the purchase is complete, it will be reflected in your wallet immediately. Cryptocurrency assets such as BTC, XRP, ETH, USDT, etc. can be purchased with a click. It is also possible to deposit funds using a QR code. Although it is an overseas exchange, legal currencies (US dollars, Japanese yen) are also accepted for deposits. There are many types and procedures for depositing, and they can also be done through the app.

MEXC Global Why can’t I make a deposit and how to fix it

We will introduce the reasons and solutions for not being able to deposit one by one. It is likely that the reason you are unable to make a deposit is due to one of the following reasons. If nothing else works, please contact the support center below. Please refer to the article below. If your Tether or other remittance is not reflected after a while, the content is not reflected, a different payment was made, or there is congestion, we recommend customer service.

Wrong remittance address

In the case of cryptocurrency deposits, there is a possibility that the destination address entered at the source is incorrect. In this case, of course, you cannot deposit money. In this case, you may not be able to get the currency back, so be careful. Please tell the exchange the transaction ID and ask if it is possible to deal with it.

Omission of tag input

In the case of virtual currency deposits, deposits may not be possible due to missing tag entries. If the address is correct, the remittance will succeed, but if the tag is not entered, it is impossible to know whose virtual currency it is. That’s why you need to enter a tag so that you know it’s your money. If you forget to enter it, please contact the exchange.

Minimum deposit amount

MEXC has a minimum deposit amount. There are rules as follows. Please note that deposits below this amount will be rejected.

BTC0.001 BTC
EOS1,000,000 EOS

Too slow to reflect payment

In the case of deposits, most deposits will be reflected in 20 to 30 minutes regardless of the deposit method. If this does not work, you will need to contact the support center. However, in the case of bank transfers, bank business days are relevant. Please note that we are closed on weekends and holidays.

network error

If you deposit with virtual currency and send it to the wrong network (chain), you may lose all of your virtual currency. Of course, if you make a mistake with the network, you will not be able to process the deposit. In this case, we recommend contacting the support center.

blocked for credit cards

In the case of credit cards, there are cases where the payment processing is rejected by the card company. This is because cryptocurrency crime has skyrocketed so much in recent years that card companies have become alarmed. Contact your card company and ask them to remove the block.

Send money to another exchange address

You may have mistakenly sent it to a different exchange address. In this case, of course, you will not be able to deposit because the remittance cannot be processed. Please check it against the actual remittance address. If they do not match, you have sent the wrong recipient.

bank refused

In recent years, investment fraud using virtual currencies has spread all over the world. Against this background, there are an increasing number of cases in which banks are refusing remittances regarding virtual currency transactions. If you specify bank transfer, we recommend that you carefully check whether your bank rejects virtual currency transactions or not before sending the money.

Freeze account

Your account may have been frozen. If you violate some kind of prohibition, if you hijack another person’s account, you may be subject to some kind of penalty. In that case, the deposit process will be rejected and your account will be locked. In this case, we recommend that you contact the support center.